Import2

What is a Validation Error

Ashley Milne

Solutions for the errors you receive during your data migration

Troubleshooting

"Unsupported country '....' in account.billing_address"

"Contact quota exceeded"

Capsule CRM Specific Errors

"[X] This field is required"

"[lead] Object does not exist."

"[phones] {"1"=>{"phone"=>"Phone is not valid"}}"

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"state"=>"State \"X\" is not a valid choice."}}}}"

"[url] Invalid URL."

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"country"=>"Country \"X\" is not a valid choice."}}}}"

"This lead already has 200 contacts. You cannot add any more."

Close.io Specific Errors

"Duplicate email address: 'X'"

"Field 'subject' cannot be null"

Contatta Specific Errors

Person Email Address Conflict

"Invalid input: Validation errors: primary_contact_id: can't be blank"

"Invalid input: Validation errors: Due Date: must be greater than or equal to -2147483648"

Copper Specific Errors

Message: [Validation Failed] Errors: [{"emails"=>[{"value"=>["invalid"]}]}]

Desk Specific Errors

Unsupported file type

Keap Specific Errors

"[APIEvent.TITLE] TITLE is required"

"Oops! You have reached your account's record limit"

Insightly Specific Errors

You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.

Freshdesk Specific Errors

"No valid field data"

"Contact_ids - Contacts with ids [''] does not exist"

"First name - {'message': 'First name or last name field is required for person and should not be empty'}"

Nimble Specific Errors

"No email address found for customer"

HelpScout Specific Errors

"Contact associations exceed limit of 1000"

"Files with unicode characters in the name are not supported"

"Exceeded association limit for portalId 2065966, fromObjectId 179349, associationType CONTACT_TO_ENGAGEMENT"

Hubspot Specific Errors

Errors Connecting to MS Dynamics

"(s:Sender) SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: a36d259f-89eb-e511-80de-5065f38b82b1"

MS Dynamics Specific Errors

Can You Export Attachments From Nutshell?

Nutshell Specific Errors

"An error occurred while saving the file."

Why Do All of my Records Have "Followers"?

"Unknown Google Drive error."

"Related Google services cannot be accessed properly to fulfill this request. Please check your Google settings on Pipedrive, and reconnect with Google if needed."

"Cyrillic symbols in name don't supported by Pipedrive"

"Google Drive quota exceeded."

"Note/Activity could not be saved. Check your request"

"Name must be given."

"Couldn't find any opportunity stages/ No stages found"

"Invalid request: Invalid status: 'X'"

Pipedrive Specific Errors

"Storage limit exceeded"

"X" -  Data value too large

"Invalid cross reference id"

"Field integrity exception: PricebookEntryId, unknown (versions 3.0 and higher must specify pricebook entry id, others must specify product id)"

"Operation performed with inactive user [xxxx] as owner of account"

"Reached maximum number of custom fields: Either you or your organization has exceeded the maximum number of custom fields allowed in the system. Please contact your administrator for more information."

"Record Type ID: this ID value isn't valid for the user: xxxx"

"Field integrity exception: 'X' (must be nonzero)"

"The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID xx. Contact your administrator for help."

"Billing/Mailing Country Code: bad value for restricted picklist field: X"

"Insufficient access rights on cross-reference id:"

"Contract Term must be a positive value"

"Couldn't find price book entry in default price book for product 'X'"

"It looks like you are creating a duplicate Account/Contact/Lead. We recommend you use an existing Account/Contact/Lead instead."

"FIELD_CUSTOM_VALIDATION_EXCEPTION"

"Mismatched integration value and ISO code for field: Billing State/Province Code"

"The BillingStateCode/MailingStateCode field contains 'X', which isn't an available state. Your administrator can add it for you."

"Couldn't find product by name 'XXX'"

"Attachment owner must be the same as the owner of the parent task or event"

"Converted Account empty for a Converted Lead"

Salesforce Specific Errors

"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error?

"Requester is suspended"

Email "x" is not properly formatted

"User must be an agent to be in a group"

"X" has already been taken

Import of attachment failed due to Zendesk API error

"X" is required when solving a ticket

User "X" is not a member of group "Y"

"Email: 'x' cannot be used; it is in use as a support address"

"Status: is invalid"

"The linked problem you selected is not a valid problem ticket"

Message: [Resource Not Found]

"Requester is invalid"

"Attachments xxx not imported. Reason: Connection reset by peer"

"This Zendesk account has expired/ Your account has been suspended"

Errors Connecting to Zendesk

Zendesk Specific Errors

Mandatory field missing - "X"

Zoho Specific Errors

Find answers and get help from Intercom Support and Community Experts

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