Troubleshooting

Solutions for the errors you receive during your data migration

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77 articles in this collection
Written by Ashley Milne, Jana Band, and Andrei Miruta
Salesforce Specific Errors

"Storage limit exceeded"

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Written by Ashley Milne
Updated over a week ago

"X" - Data value too large

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Written by Ashley Milne
Updated over a week ago

"Invalid cross reference id"

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Written by Ashley Milne
Updated over a week ago

"Field integrity exception: PricebookEntryId, unknown (versions 3.0 and higher must specify pricebook entry id, others must specify product id)"

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Written by Ashley Milne
Updated over a week ago

"Operation performed with inactive user [xxxx] as owner of account"

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Written by Ashley Milne
Updated over a week ago

"Reached maximum number of custom fields: Either you or your organization has exceeded the maximum number of custom fields allowed in the system. Please contact your administrator for more information."

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Written by Ashley Milne
Updated over a week ago

"Record Type ID: this ID value isn't valid for the user: xxxx"

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Written by Ashley Milne
Updated over a week ago

"Field integrity exception: 'X' (must be nonzero)"

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Written by Ashley Milne
Updated over a week ago

"The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID xx. Contact your administrator for help."

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Written by Ashley Milne
Updated over a week ago

"Billing/Mailing Country Code: bad value for restricted picklist field: X"

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Written by Ashley Milne
Updated over a week ago

"Insufficient access rights on cross-reference id:"

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Written by Ashley Milne
Updated over a week ago

"Contract Term must be a positive value"

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Written by Ashley Milne
Updated over a week ago

"Couldn't find price book entry in default price book for product 'X'"

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Written by Ashley Milne
Updated over a week ago

"It looks like you are creating a duplicate Account/Contact/Lead. We recommend you use an existing Account/Contact/Lead instead."

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Written by Ashley Milne
Updated over a week ago

"FIELD_CUSTOM_VALIDATION_EXCEPTION"

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Written by Ashley Milne
Updated over a week ago

"Mismatched integration value and ISO code for field: Billing State/Province Code"

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Written by Ashley Milne
Updated over a week ago

"The BillingStateCode/MailingStateCode field contains 'X', which isn't an available state. Your administrator can add it for you."

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Written by Ashley Milne
Updated over a week ago

"Couldn't find product by name 'XXX'"

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Written by Ashley Milne
Updated over a week ago

"Attachment owner must be the same as the owner of the parent task or event"

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Written by Ashley Milne
Updated over a week ago

"Converted Account empty for a Converted Lead"

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Written by Ashley Milne
Updated over a week ago
Zendesk Specific Errors

"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error?

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Written by Andrei Miruta
Updated over a week ago

"Requester is suspended"

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Written by Ashley Milne
Updated over a week ago

Email "x" is not properly formatted

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Written by Ashley Milne
Updated over a week ago

"User must be an agent to be in a group"

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Written by Ashley Milne
Updated over a week ago

"X" has already been taken

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Written by Ashley Milne
Updated over a week ago

Import of attachment failed due to Zendesk API error

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Written by Ashley Milne
Updated over a week ago

"X" is required when solving a ticket

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Written by Ashley Milne
Updated over a week ago

User "X" is not a member of group "Y"

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Written by Ashley Milne
Updated over a week ago

"Email: 'x' cannot be used; it is in use as a support address"

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Written by Ashley Milne
Updated over a week ago

"Status: is invalid"

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Written by Ashley Milne
Updated over a week ago

"The linked problem you selected is not a valid problem ticket"

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Written by Ashley Milne
Updated over a week ago

Message: [Resource Not Found]

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Written by Ashley Milne
Updated over a week ago

"Requester is invalid"

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Written by Ashley Milne
Updated over a week ago

"Attachments xxx not imported. Reason: Connection reset by peer"

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Written by Ashley Milne
Updated over a week ago

"This Zendesk account has expired/ Your account has been suspended"

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Written by Ashley Milne
Updated over a week ago

Errors Connecting to Zendesk

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Written by Jana Band
Updated over a week ago