Troubleshooting

What is a Validation Error

Why it occurs and how to fix it

Written by Jana Band
Updated over a week ago

"Unsupported country '....' in account.billing_address"

Written by Ashley Milne
Updated over a week ago

"Contact quota exceeded"

Written by Ashley Milne
Updated over a week ago

"[X] This field is required"

Written by Ashley Milne
Updated over a week ago

"[lead] Object does not exist."

Written by Ashley Milne
Updated over a week ago

"[phones] {"1"=>{"phone"=>"Phone is not valid"}}"

Written by Ashley Milne
Updated over a week ago

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"state"=>"State \"X\" is not a valid choice."}}}}"

Written by Ashley Milne
Updated over a week ago

"[url] Invalid URL."

Written by Ashley Milne
Updated over a week ago

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"country"=>"Country \"X\" is not a valid choice."}}}}"

Written by Ashley Milne
Updated over a week ago

"This lead already has 200 contacts. You cannot add any more."

Written by Ashley Milne
Updated over a week ago

"Duplicate email address: 'X'"

Written by Ashley Milne
Updated over a week ago

"Field 'subject' cannot be null"

Written by Ashley Milne
Updated over a week ago

Person Email Address Conflict

Written by Ashley Milne
Updated over a week ago

"Invalid input: Validation errors: primary_contact_id: can't be blank"

Written by Ashley Milne
Updated over a week ago

"Invalid input: Validation errors: Due Date: must be greater than or equal to -2147483648"

Written by Ashley Milne
Updated over a week ago

Message: [Validation Failed] Errors: [{"emails"=>[{"value"=>["invalid"]}]}]

Written by Ashley Milne
Updated over a week ago

Unsupported file type

Written by Ashley Milne
Updated over a week ago

"[APIEvent.TITLE] TITLE is required"

Written by Ashley Milne
Updated over a week ago

"Oops! You have reached your account's record limit"

Written by Ashley Milne
Updated over a week ago

You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.

Written by Andrei Miruta
Updated over a week ago

"No valid field data"

Written by Ashley Milne
Updated over a week ago

"Contact_ids - Contacts with ids [''] does not exist"

Written by Ashley Milne
Updated over a week ago

"First name - {'message': 'First name or last name field is required for person and should not be empty'}"

Written by Ashley Milne
Updated over a week ago

"No email address found for customer"

Written by Ashley Milne
Updated over a week ago

"Contact associations exceed limit of 1000"

Written by Ashley Milne
Updated over a week ago

"Files with unicode characters in the name are not supported"

Written by Ashley Milne
Updated over a week ago

"Exceeded association limit for portalId 2065966, fromObjectId 179349, associationType CONTACT_TO_ENGAGEMENT"

Written by Ashley Milne
Updated over a week ago

Errors Connecting to MS Dynamics

Written by Ashley Milne
Updated over a week ago

"(s:Sender) SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: a36d259f-89eb-e511-80de-5065f38b82b1"

Written by Ashley Milne
Updated over a week ago

Can You Export Attachments From Nutshell?

Written by Ashley Milne
Updated over a week ago

"An error occurred while saving the file."

Written by Ashley Milne
Updated over a week ago

Why Do All of my Records Have "Followers"?

Written by Ashley Milne
Updated over a week ago

"Unknown Google Drive error."

Written by Ashley Milne
Updated over a week ago

"Related Google services cannot be accessed properly to fulfill this request. Please check your Google settings on Pipedrive, and reconnect with Google if needed."

Written by Ashley Milne
Updated over a week ago

"Cyrillic symbols in name don't supported by Pipedrive"

Written by Ashley Milne
Updated over a week ago

"Google Drive quota exceeded."

Written by Ashley Milne
Updated over a week ago

"Note/Activity could not be saved. Check your request"

Written by Ashley Milne
Updated over a week ago

"Name must be given."

Written by Ashley Milne
Updated over a week ago

"Couldn't find any opportunity stages/ No stages found"

Written by Ashley Milne
Updated over a week ago

"Invalid request: Invalid status: 'X'"

Written by Ashley Milne
Updated over a week ago

"Storage limit exceeded"

Written by Ashley Milne
Updated over a week ago

"X" - Data value too large

Written by Ashley Milne
Updated over a week ago

"Invalid cross reference id"

Written by Ashley Milne
Updated over a week ago

"Field integrity exception: PricebookEntryId, unknown (versions 3.0 and higher must specify pricebook entry id, others must specify product id)"

Written by Ashley Milne
Updated over a week ago

"Operation performed with inactive user [xxxx] as owner of account"

Written by Ashley Milne
Updated over a week ago

"Reached maximum number of custom fields: Either you or your organization has exceeded the maximum number of custom fields allowed in the system. Please contact your administrator for more information."

Written by Ashley Milne
Updated over a week ago

"Record Type ID: this ID value isn't valid for the user: xxxx"

Written by Ashley Milne
Updated over a week ago

"Field integrity exception: 'X' (must be nonzero)"

Written by Ashley Milne
Updated over a week ago

"The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID xx. Contact your administrator for help."

Written by Ashley Milne
Updated over a week ago

"Billing/Mailing Country Code: bad value for restricted picklist field: X"

Written by Ashley Milne
Updated over a week ago

"Insufficient access rights on cross-reference id:"

Written by Ashley Milne
Updated over a week ago

"Contract Term must be a positive value"

Written by Ashley Milne
Updated over a week ago

"Couldn't find price book entry in default price book for product 'X'"

Written by Ashley Milne
Updated over a week ago

"It looks like you are creating a duplicate Account/Contact/Lead. We recommend you use an existing Account/Contact/Lead instead."

Written by Ashley Milne
Updated over a week ago

"FIELD_CUSTOM_VALIDATION_EXCEPTION"

Written by Ashley Milne
Updated over a week ago

"Mismatched integration value and ISO code for field: Billing State/Province Code"

Written by Ashley Milne
Updated over a week ago

"The BillingStateCode/MailingStateCode field contains 'X', which isn't an available state. Your administrator can add it for you."

Written by Ashley Milne
Updated over a week ago

"Couldn't find product by name 'XXX'"

Written by Ashley Milne
Updated over a week ago

"Attachment owner must be the same as the owner of the parent task or event"

Written by Ashley Milne
Updated over a week ago

"Converted Account empty for a Converted Lead"

Written by Ashley Milne
Updated over a week ago

"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error?

Written by Andrei Miruta
Updated over a week ago

"Requester is suspended"

Written by Ashley Milne
Updated over a week ago

Email "x" is not properly formatted

Written by Ashley Milne
Updated over a week ago

"User must be an agent to be in a group"

Written by Ashley Milne
Updated over a week ago

"X" has already been taken

Written by Ashley Milne
Updated over a week ago

Import of attachment failed due to Zendesk API error

Written by Ashley Milne
Updated over a week ago

"X" is required when solving a ticket

Written by Ashley Milne
Updated over a week ago

User "X" is not a member of group "Y"

Written by Ashley Milne
Updated over a week ago

"Email: 'x' cannot be used; it is in use as a support address"

Written by Ashley Milne
Updated over a week ago

"Status: is invalid"

Written by Ashley Milne
Updated over a week ago

"The linked problem you selected is not a valid problem ticket"

Written by Ashley Milne
Updated over a week ago

Message: [Resource Not Found]

Written by Ashley Milne
Updated over a week ago

"Requester is invalid"

Written by Ashley Milne
Updated over a week ago

"Attachments xxx not imported. Reason: Connection reset by peer"

Written by Ashley Milne
Updated over a week ago

"This Zendesk account has expired/ Your account has been suspended"

Written by Ashley Milne
Updated over a week ago

Errors Connecting to Zendesk

Written by Jana Band
Updated over a week ago

Mandatory field missing - "X"

Written by Ashley Milne
Updated over a week ago