Import2

Ashley Milne

Jessica Maron

Get help troubleshooting your data migration 

I'm Having Trouble With...

Errors Connecting to HubSpot CRM

Errors Connecting to Zoho CRM

Steps to start your migration into Coperniq

How to Start your Coperniq Migration

Errors Connecting Import2 for Pipedrive

Help connecting your apps to start the data migration

Connecting my App

Why errors occur during your migration and how to fix them

What is a Validation Error

Help how to solve your migration validation errors

Validation Error Library 

Please provide an account or a contact

Active Campaign Errors

Invalid phone number

Only Person or Company Records can be linked to. You attempted to link to deals

Field 'domain': Invalid Domain. Please check the domain suffix is valid.

Attio format requirements for phone numbers

Field 'original_phone_number': Invalid phone number

Field 'email_address': Invalid email address

Attio Errors

Participants are Required

Milestone is required for opportunity - can't find milestone with name 'X' in pipeline 'X'

Capsule Errors

"[X] This field is required"

"[lead] Object does not exist."

"[phones] {"1"=>{"phone"=>"Phone is not valid"}}"

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"state"=>"State \"X\" is not a valid choice."}}}}"

"[url] Invalid URL."

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"country"=>"Country \"X\" is not a valid choice."}}}}"

"This lead already has 200 contacts. You cannot add any more."

[Contact_id] You cannot use a Contact belonging to another Lead.

Close Errors

"X" Field is Required

Coperniq Errors

Person Email Address Conflict

"Invalid input: Validation errors: primary_contact_id: can't be blank"

"Invalid input: Validation errors: Due Date: must be greater than or equal to -2147483648"

Copper Errors

Field 'currency' cannot be empty

Firmao Errors

You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.

Freshdesk Errors

"No email address found for customer"

threads[10].attachments[0].data - Attachment is too large, it must be less than 10 MB

threads - size must be between 1 and 100

At least one field or customer entry must be defined

Assignee with ID xxx cannot be assigned to conversations

threads[0].customer - must not be null. customer - must not be null

customer - must not be null. threads[0]. customer - must not be null

Help Scout Errors

"Contact associations exceed limit of 1000"

"Files with unicode characters in the name are not supported"

"Exceeded association limit for portalId 2065966, fromObjectId 179349, associationType CONTACT_TO_ENGAGEMENT"

Must have scope tickets-write

One or more associations are invalid

email - Email address "x" is invalid

price - "x" was not a valid price

Path Structure is Invalid. Verify the folder path or file name does not contain invalid character sequences.

The value "x" in your field "y" is not in a valid 'number' format, which your field requires

Must have scope inbounddb-product-library-write

File size exceeds CMS Free max

HubSpot Errors

"[APIEvent.TITLE] TITLE is required"

"Oops! You have reached your account's record limit"

Insightly Errors

Unsupported file type

Contact id must be valid

Country code is required if a region is set

Keap Errors

'X' field is required for CreateContact

Less Annoying CRM Errors

Errors Connecting to MS Dynamics

"(s:Sender) SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: a36d259f-89eb-e511-80de-5065f38b82b1"

Validation Errors for Microsoft Dynamics CRM

MS Dynamics Errors

"An error occurred while saving the file."

Why Do All of my Records Have "Followers"?

"Unknown Google Drive error."

"Related Google services cannot be accessed properly to fulfill this request. Please check your Google settings on Pipedrive, and reconnect with Google if needed."

"Cyrillic symbols in name don't supported by Pipedrive"

"Google Drive quota exceeded."

"Note/Activity could not be saved. Check your request"

"Name must be given."

"Couldn't find any opportunity stages/ No stages found"

"Invalid request: Invalid status: 'X'"

Pipedrive Errors

"Storage limit exceeded"

"X" -  Data value too large

"Invalid cross reference id"

"Field integrity exception: PricebookEntryId, unknown (versions 3.0 and higher must specify pricebook entry id, others must specify product id)"

"Operation performed with inactive user [xxxx] as owner of account"

"Reached maximum number of custom fields: Either you or your organization has exceeded the maximum number of custom fields allowed in the system. Please contact your administrator for more information."

"Record Type ID: this ID value isn't valid for the user: xxxx"

"Field integrity exception: 'X' (must be nonzero)"

"The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID xx. Contact your administrator for help."

"Billing/Mailing Country Code: bad value for restricted picklist field: X"

"Insufficient access rights on cross-reference id:"

"Contract Term must be a positive value"

"Couldn't find price book entry in default price book for product 'X'"

"It looks like you are creating a duplicate Account/Contact/Lead. We recommend you use an existing Account/Contact/Lead instead."

"FIELD_CUSTOM_VALIDATION_EXCEPTION"

"Mismatched integration value and ISO code for field: Billing State/Province Code"

"The BillingStateCode/MailingStateCode field contains 'X', which isn't an available state. Your administrator can add it for you."

"Couldn't find product by name 'XXX'"

"Attachment owner must be the same as the owner of the parent task or event"

"Converted Account empty for a Converted Lead"

"Reached maximum number of public tag definitions"

"Date: invalid date: 'X'"

Required field missing - "X"

Documents in a user's private library must always be owned by that user.

Duplicate value found for "x"

Entity type cannot be inserted: Campaign

Unable to create/update fields: "x". Please check the security settings of this field and verify that it is read/write for your profile or permission set.

Can't associate a lead or contact to a household account

Salesforce Errors

firstName: missing required attribute, length should be between 1 and 100.

Teamwork CRM Errors

"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error?

"Requester is suspended"

Email "x" is not properly formatted

"User must be an agent to be in a group"

"X" has already been taken

Import of attachment failed due to Zendesk API error

"X" is required when solving a ticket

User "X" is not a member of group "Y"

"Email: 'x' cannot be used; it is in use as a support address"

"Status: is invalid"

"The linked problem you selected is not a valid problem ticket"

Message: [Resource Not Found]

"Requester is invalid"

"Attachments xxx not imported. Reason: Connection reset by peer"

"This Zendesk account has expired/ Your account has been suspended"

Errors Connecting to Zendesk

Zendesk spam protection service blocked import of this ticket

Zendesk Errors

Mandatory field missing - "X"

No new records can be created as you have reached your maximum data storage limit. Size: "x"