Import2

Mohamed Akoojee

Get help troubleshooting your data migration 

I'm Having Trouble With...

Errors Connecting to HubSpot CRM

Errors Connecting to Zoho CRM

Steps to start your migration into Coperniq

How to Start your Coperniq Migration

Errors Connecting Import2 for Pipedrive

Steps to start your migration from/to Kustomer

How to Start your Kustomer Migration

Where to find the network ID required to set up your migration

How to Obtain Network ID for Folk CRM Migrations

Help connecting your apps to start the data migration

Connecting my App

Why errors occur during your migration and how to fix them

What is a Validation Error

Help how to solve your migration validation errors

Validation Error Library 

Please provide an account or a contact

Active Campaign Errors

Invalid phone number

Only Person or Company Records can be linked to. You attempted to link to deals

Field 'domain': Invalid Domain. Please check the domain suffix is valid.

Attio format requirements for phone numbers

Field 'original_phone_number': Invalid phone number

Field 'email_address': Invalid email address

Field 'content': Expected string, received null

Attio Errors

Participants are Required

Milestone is required for opportunity - can't find milestone with name 'X' in pipeline 'X'

Capsule Errors

"[X] This field is required"

"[lead] Object does not exist."

"[phones] {"1"=>{"phone"=>"Phone is not valid"}}"

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"state"=>"State \"X\" is not a valid choice."}}}}"

"[url] Invalid URL."

"[addresses] {"errors"=>{"0"=>{"errors"=>[], "field-errors"=>{"country"=>"Country \"X\" is not a valid choice."}}}}"

"This lead already has 200 contacts. You cannot add any more."

[Contact_id] You cannot use a Contact belonging to another Lead.

Close Errors

"X" Field is Required

Coperniq Errors

Person Email Address Conflict

"Invalid input: Validation errors: primary_contact_id: can't be blank"

"Invalid input: Validation errors: Due Date: must be greater than or equal to -2147483648"

Copper Errors

Field 'currency' cannot be empty

Firmao Errors

"Could not find matching value for status"

Folk Errors

You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.

Freshdesk Errors

"No email address found for customer"

threads[10].attachments[0].data - Attachment is too large, it must be less than 10 MB

threads - size must be between 1 and 100

At least one field or customer entry must be defined

Assignee with ID xxx cannot be assigned to conversations

threads[0].customer - must not be null. customer - must not be null

customer - must not be null. threads[0]. customer - must not be null

Can't find mailbox by name 'Inbox'

Help Scout Errors

"Contact associations exceed limit of 1000"

"Files with unicode characters in the name are not supported"

"Exceeded association limit for portalId 2065966, fromObjectId 179349, associationType CONTACT_TO_ENGAGEMENT"

Must have scope tickets-write

One or more associations are invalid

email - Email address "x" is invalid

price - "x" was not a valid price

Path Structure is Invalid. Verify the folder path or file name does not contain invalid character sequences.

The value "x" in your field "y" is not in a valid 'number' format, which your field requires

Must have scope inbounddb-product-library-write

File size exceeds CMS Free max

HubSpot Errors

"[APIEvent.TITLE] TITLE is required"

"Oops! You have reached your account's record limit"

Insightly Errors

Unsupported file type

Contact id must be valid

Country code is required if a region is set

Keap Errors

'X' field is required for CreateContact

Less Annoying CRM Errors

Errors Connecting to MS Dynamics

"(s:Sender) SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: a36d259f-89eb-e511-80de-5065f38b82b1"

Validation Errors for Microsoft Dynamics CRM

MS Dynamics Errors

Import failed: this email was identified as internal communication between employees and was not processed according to internal domain filtering policies. Please verify your domain configuration or reach out to support for clarification.

Email not accepted due to blocklist or internal domain conflicts

Nutshell Errors

"An error occurred while saving the file."

Why Do All of my Records Have "Followers"?

"Unknown Google Drive error."

"Related Google services cannot be accessed properly to fulfill this request. Please check your Google settings on Pipedrive, and reconnect with Google if needed."

"Cyrillic symbols in name don't supported by Pipedrive"

"Google Drive quota exceeded."

"Note/Activity could not be saved. Check your request"

"Name must be given."

"Couldn't find any opportunity stages/ No stages found"

"Invalid request: Invalid status: 'X'"

Pipedrive Errors

"Storage limit exceeded"

"X" -  Data value too large

"Invalid cross reference id"

"Field integrity exception: PricebookEntryId, unknown (versions 3.0 and higher must specify pricebook entry id, others must specify product id)"

"Operation performed with inactive user [xxxx] as owner of account"

"Reached maximum number of custom fields: Either you or your organization has exceeded the maximum number of custom fields allowed in the system. Please contact your administrator for more information."

"Record Type ID: this ID value isn't valid for the user: xxxx"

"Field integrity exception: 'X' (must be nonzero)"

"The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID xx. Contact your administrator for help."

"Billing/Mailing Country Code: bad value for restricted picklist field: X"

"Insufficient access rights on cross-reference id:"

"Contract Term must be a positive value"

"Couldn't find price book entry in default price book for product 'X'"

"It looks like you are creating a duplicate Account/Contact/Lead. We recommend you use an existing Account/Contact/Lead instead."

"FIELD_CUSTOM_VALIDATION_EXCEPTION"

"Mismatched integration value and ISO code for field: Billing State/Province Code"

"The BillingStateCode/MailingStateCode field contains 'X', which isn't an available state. Your administrator can add it for you."

"Couldn't find product by name 'XXX'"

"Attachment owner must be the same as the owner of the parent task or event"

"Converted Account empty for a Converted Lead"

"Reached maximum number of public tag definitions"

"Date: invalid date: 'X'"

Required field missing - "X"

Documents in a user's private library must always be owned by that user.

Duplicate value found for "x"

Entity type cannot be inserted: Campaign

Unable to create/update fields: "x". Please check the security settings of this field and verify that it is read/write for your profile or permission set.

Can't associate a lead or contact to a household account

Salesforce Errors

firstName: missing required attribute, length should be between 1 and 100.

Teamwork CRM Errors

"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error?

"Requester is suspended"

Email "x" is not properly formatted

"User must be an agent to be in a group"

"X" has already been taken

Import of attachment failed due to Zendesk API error

"X" is required when solving a ticket

User "X" is not a member of group "Y"

"Email: 'x' cannot be used; it is in use as a support address"

"Status: is invalid"

"The linked problem you selected is not a valid problem ticket"

Message: [Resource Not Found]

"Requester is invalid"

"Attachments xxx not imported. Reason: Connection reset by peer"

"This Zendesk account has expired/ Your account has been suspended"

Errors Connecting to Zendesk

Zendesk spam protection service blocked import of this ticket

Assignee: is not a member of the brand

Zendesk Errors

Mandatory field missing - "X"

No new records can be created as you have reached your maximum data storage limit. Size: "x"

Zoho Errors

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you