Object Name | Export | Import | Important Information |
Organizations | ✅ | ✅ |
|
Customers | ✅ | ✅ | Existing customers are checked by email for a match before importing a new record. |
Tickets | ✅ | ✅ | Freshdesk API exports tickets from newest to oldest. Archived tickets are not supported. |
Messages | ✅ | ✅ |
|
Notes | ✅ | ✅ |
|
Attachments | ✅ | ✅ | Cannot import attachments to messages made by customers, due to Freshdesk API limitations. |
Groups | ✅ | ✅ | Existing groups are checked by name for a match before importing a new group. |
Group Memberships | ✅ | ✅ |
|
Articles | ❌ | ❌ |
|
Learn what record types can and cannot be migrated for Freshdesk migrations
Written by Ashley Milne
Updated this week