Object Name

Export

Import

Important Information

Organizations

✅

✅

Existing organizations are checked by name for a match before importing a new record.

Customers

✅

✅

Existing customers are checked by email for a match before importing a new record.

Tickets

✅

✅

Zendesk API exports tickets from oldest to newest.
Side conversations are not supported.
Archived tickets are not supported.

Messages

✅

✅

Notes

✅

✅

Attachments

✅

✅

Please refer to your subscription plan for the maximum attachment file size limit.

Groups

✅

✅

Existing groups are checked by name for a match before importing a new group.

Groups membership

✅

✅

Voice comments

✅

✅

Articles

❌

❌