Import2

It is not possible to migrate tickets with a reference to a parent ticket that has a type of "incident".

The parent ticket should have a type of 'problem" - see details <a href="https://support.zendesk.com/hc/en-us/articles/203691086-Working-with-problem-and-incident-tickets" target="_blank" rel="nofollow noopener noreferrer">here</a>. So, unfortunately it is not possible to migrate this ticket.

"The linked problem you selected is not a valid problem ticket"

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