You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role. | Import2 Help Center

Import2 Help Center

All Collections

Troubleshooting

Freshdesk Specific Errors

You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.

You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.

Written by Ashley Milne

Updated over a week ago

This error means that user mentioned should have role 'Agent' (one and only one) to be set as message creator. To fix this, please add role 'Agent' to this user and remove all other roles