"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error? | Import2 Help Center

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"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error?

"Import attachment for ticket [xxxx] failed due to Zendesk API error: Attachment is too large. Limit 20 megabytes" - how to resolve this data validation error?

Written by Ashley Milne

Updated over a week ago

Your attachment is too large according to your new Helpdesk's file size limits. We recommend that you manually archive and/or upload these attachments post-import.