Object Name

Export

Import

Important Information

Organizations

✅

✅

Customers

✅

✅

Existing customers are checked by email for a match before importing a new record.

Tickets

✅

✅

Freshdesk API exports tickets from newest to oldest.

Archived tickets are not supported.

Messages

✅

✅

Notes

✅

✅

Attachments

✅

✅

Cannot import attachments to messages made by customers, due to Freshdesk API limitations.

Groups

✅

✅

Existing groups are checked by name for a match before importing a new group.

Group Memberships

✅

✅

Articles

❌

❌