When importing into Salesforce Service Cloud, we set the "Detail" ticket view with the correct timestamps/order (assuming your audit fields are enabled). We do not set the ticket "Feed" - this is set by Salesforce and is not guaranteed to use the correct ordering.
Why is my Ticket Detail View Different than my Ticket Feed in Salesforce Service Cloud?
Why is my Ticket Detail View Different than my Ticket Feed in Salesforce Service Cloud?

Written by Ashley Milne. Updated over a week ago
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