Please note, the list of all fields you can map is far greater, and can be found in the mappings step during your import.

If you have any questions on a particular mapping, feel free to chat with us and we can walk you through it!

1. Organization is a lookup field, meaning that it refers to an actual organization in your Zendesk account. You'll want to ensure you have value(s) in your CSV column here which correspond to a valid organization which exists in your Zendesk account.

2. Role is an example of a picklist field. You must have the same list of options setup in the field as those that exist in your CSV file in order for the mapping to work. The same logic applies for any other picklist fields you wish to map on the User.

3. Email must be a valid email address in order for this mapping to work. Any typo or improperly formatted email addresses are not accepted by Zendesk.

4.Created at is an actual date/time field, which means that your CSV should have a valid date/time in order for the mapping to work. During the mappings step, you can select the format of the date/time in your CSV file so that is properly recognized during the import. All date/times in this column in your CSV should be in the same format.

5. Name is an open text field, so you can import any value you want to appear here. Please note, this field is required to import Useres into Zendesk!

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