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Validation Error Library
Freshdesk Errors
You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.
You are not authorized to perform this action on behalf of this user. id:xxxx, name: yyyy. Check the user has 'Agent' role.
Ashley Milne avatar
Written by Ashley Milne
Updated over a week ago

This error means that user mentioned should have role 'Agent' (one and only one) to be set as message creator. To fix this, please add role 'Agent' to this user and remove all other roles

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